Make Their Stay Iconic
Elevate the guest experience at your resort with our cutting-edge Guest Engagement and Experience Management Software.
Custom Branded Resort App
Enhance their experience with a customizable Guest Resort App, and see as much as a 25% Increase in Guest Satisfaction.
Enable your guests to access resort resources through their preferred devices:
Smartphones
Desktops & Laptops
Tablets
Amazon Alexa Devices
Empower Guests with Tailored Experiences
From customizable forms to bespoke pages and design, our Resort Engagement allows you to easily create, manage and customize content that resonates with your guests while reflecting your unique brand. With our guest app, you can easily allow guests to:
- Explore and Sign-Up for Resort Activities
- Make Spa Reservations
- Book Dining Experiences
- Provide Experience Feedback
- And more!
Craft a Personalized Experience with our Custom Page Builder
Use our custom page builder to create additional pages on the Resort Engagement portal. With an advanced rich text editor, easily incorporate videos, PDFs, images, and more to design custom pages for your guests – the possibilities are limitless.
- Resort Map
- Special Occasions
- Local Attractions Guide
- And more!
Use Our Design Studio to Create Professional On-Brand Content
Our design editor comes packed with:
- 150,000 Templates
- Vast Library of Design Elements
- Free Creative Assets
- Elevate Designs with Professional Ready-Made Content
Digital Displays
Transform Common Spaces with Beautiful Digital Signage
Take Advantage of Icon's Content Management System
Set it and forget it! Our content management system lets you set your content days, weeks, or months in advance. Schedule and stream content like:
- Digital Menu Boards
- Live News
- Events & Activities
If you do need to make changes, our all-in-one platform makes it easy. Make your edit in one place and updates are pushed out to your displays in real-time.
Amazon Alexa for Hospitality
Transform the guest experience with technology powered by Amazon Alexa. Enable seamless interaction and empower guests with natural voice commands and interactive displays.
Benefits of Amazon Alexa Integration:
- 58% of guests find using an Echo Dot easier than smartphones or tablets.
- Manage devices campus-wide from a centralized dashboard, saving valuable time.
- Compatible with Alexa for Hospitality’s Fleet Management, our voice platform streamlines device and skill management across your resort.
Intelligence & Analytics
Unlock Guest Insights with Resort Engagement Intelligence
Uncover the heartbeat of your resort with powerful analytics and reporting tools. Acquire valuable insights, track guest engagement, and make informed decisions to enhance the overall guest experience. Effortlessly analyze trends, patterns, and KPIs, identifying opportunities and aligning strategies with real-time insights
Key Features
- Measure Impact
- Drive Data-Informed Decisions
- Spot Emerging Trends
Track the Data that Matters Most
- Event Popularity and Trends
- Guests Likes and Dislikes
- Satisfaction Ratings and Feedback